FAQ
In case you were wondering...
Products
Do you charge for shipping?
We ship FREE of charge to all QLD, NSW, ACT & VIC post codes. There is a small fee calculated at checkout for all TAS, SA, WA & NT post codes.
Is everything made in Australia?
Yes, we manufacture each piece to order right here in Brisbane Australia.
How strong is the carpet?
Our carpet is extra heavy duty residential carpet commonly use for high foot traffic areas such as stairs. It has a top 6* rating giving your cat an ultra plush and durable experience. We have colours to match any decor.
Do you have replacement parts?
Yes, all parts of a bosscat scratcher can be replaced. Please contact us for more details and pricing.
Are they easy to build?
Yes, very easy! We use a unique connecting system and have a simple instruction guide for you to follow.
Can you recover my old scratching post?
Yes! Sustainability and protecting our planet is extremely important to us. To save our products from landfill, we can recover bosscat products. How it works... 1) once your post is worn out, contact us here to start the recover process 2) we will ask for a picture to confirm it's a genuine bosscat post and in need of a recover 3) ship the post back to bosscat in Brisbane 4) we recover and ship back to you for a small fee 5) rebuild your bosscat scratcher, as good as new!
What does you 10 year warranty cover?
Our 10 year structural warranty covers all internal parts including MDF, cardboard and steel hardware. It does not cover carpet or sisal.